Wi-Fi Alliance recently introduced the Wi-Fi CERTIFIED Data Elements program – a standardised approach to Wi-Fi network diagnostic data collection that enables service providers better visibility into Wi-Fi networks to enhance the quality of service delivered to customers.
The program captures and delivers key data on Wi-Fi network performance that assists diagnostic capabilities to assist in Wi-Fi troubleshooting for faster resolution of network issues.
Wi-Fi Data Elements establishes a standardised model for delivering 130 Wi-Fi specific key network performance indicators such as the speed data moves across a wireless network, airtime necessary for devices to perform as expected, and retry rates between a Wi-Fi device and an access point. This consistent approach to data collection feeds directly into service provider’s diagnostic tools, helping them better understand customers’ Wi-Fi network conditions, more rapidly obtain and analyse data, and more efficiently respond to customer issues in dynamic Wi-Fi environments. Wi-Fi Data Elements can be used for:
- Wi-Fi troubleshooting: Provides insight into current and historical network performance, including interference from other sources, coverage and configuration challenges, and client device capabilities, enabling rapid identification of network issues and faster customer resolutions;
- Resolving Wi-Fi coverage issues: Determines whether a Wi-Fi network has sufficient signal strength for the given area and helps service providers offer recommendations for additional equipment to address user coverage issues; and
- Proactive problem solving: Standardises access to network performance data captured from Wi-Fi devices which can be accessed by service provider support systems, triggering alerts when Wi-Fi service is impacted and proceeding with issue resolutions before customers notice an issue.
Using this standardised approach to Wi-Fi data collection can help service providers reduce customer support calls regarding Wi-Fi issues, reduce time spent on support calls that do occur, and enable service providers to elevate their service level. Beyond the anticipated adoption of Wi-Fi Data Elements in products deployed by network operators, access to the now standardised set of Wi-Fi data can enable innovation among the broader developer community with data driven, interoperable features and capabilities.
Commenting on the value of standards in Wi-Fi technology development, Shane Eleniak, SVP of platforms for Calix added: “These new standards will result in a significantly improved Wi-Fi experience for consumers.”