The New Zealand Commerce Commission recently released a snapshot of the 8,964 consumer complaints it received from 1 July 2018 to 30 June 2019, including examples which are indicative of the complaints we received, showing consumer complaints increased more than 20% over the year. Telecommunications retail service providers generated the highest number of complaints at 727.
Complaints against Telecommunications retail service providers under the Fair Trading Act rose 24% on the 2017/18 figure of 584 of complaints.
“The increase in complaints relates almost entirely to matters covered by the Fair Trading Act 1986,” said Commission Chair, Anna Rawlings. “It’s important to note that a complaint does not necessarily mean the law has been broken and larger industries are likely to generate more complaints because they have many more customers.”